Imagination Learning Systems provides Managed Services around ILS Suites. ILS’s clients have the assurance that ILS managed services solution Support s their business effectively.

Managed System Production Support

Under ILS Production Support services ILS would deploy the practices and disciplines of Support ing the System for customers, while it’s being used by the end users. A Production Support person / team will be responsible for receiving Incidents & requests from end users, analysing these and either responding to the end user with a solution or escalating it to the backend product development teams. These teams may include Developers, System Engineers and Database Administrators.

Managed Backup and Restoration

This service covers the backup option proposed for ILS Suites, applications and Databases backup / restores operations. ILS uses the robust processes and built-in tools to monitor and manage the backup / restore operations.

Managed DR (Disaster recovery) Capacity Planning & Provisioning

As all of the ILS Suites are mission critical for customer and its users, the importance of ensuring the continued operation of the system, or the rapid recovery of the system, is of prime importance.

Managed Onsite User Helpdesk / Service Desk

A centralized service desk telephone number / a chat ID / an email ID are provided to the users, on which users can log their Support calls and expect a resolution within the permitted SLA’s.

Monitoring & Reporting Management Services

ILS deploys specialized resources in onsite / offsite mode for monitoring and related reporting around – critical IT Infrastructure used by ILS Suites specific attributes, which includes database monitoring, ILS application server monitoring / IT infrastructure capacity and performance monitoring; User friendly reports generation, Business intelligence incorporation, various monitoring based reports publishing, ad-hoc report requirements management.

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