Imagination Learning Systems provides Professional Services around ILS Suites. ILS professional services provide business solutions and enable customers to achieve their targeted goals.

Central Service/ Help Desk

This service is subjected to the educational entities where a central system of ILS Suites has been deployed across their distributed operation. It covers day to day standard operations / technical / process assistance and SPOC requirements.

This service shall have the following deliverables-

  • Setting up a central call center
  • Operational system administration
  • Issue resolution tracking/ workflow process deployment
  • Level 1 operational troubleshooting (remote assistance)
  • Coordination with higher level Support personnel
  • MIS / Dashboard provision as designed and required by the client
  • Performance reporting as per contractual terms and SLA's
Data Management

In this service consolidated/common reports are to be generated / provided to the organizations having disintegrated systems. It covers multiple organizations, with different MIS systems, involved in the same service delivery chain.

This service shall have the following deliverables-

  • Central data Support coordination center setup
  • Creating / Managing standard data templates for data mgmt
  • Coordination with diverse centers on data sharing, as per defined SLA's and requirements
  • Consolidation of all data and upload into the central system
  • MIS / Dashboard generation via updated data on periodic basis
  • Management dashboard preparation / KPI reporting as per client requirements
Build, Operate & Manage / Transfer Central Support Center

In this service educational entities that require gaining scale of operations without increasing administrative overheads are covered. This service is beneficial for reaching faster to market with new and improved services / courses, keeping the core organization lean and to the point for core operations, having contractual control on backend operations with core roles in the organization.

This service shall have the following deliverables

  • Various processes (Business / IT app or infra mgmt) and SLA's creation and management
  • Complete system operational and maintenance Support
  • Data management
  • MIS and dash boarding
  • KPI tracking and periodic management presentation
  • Trend analysis and performance reporting
  • Ongoing Training Support to users
  • Realization of cost optimization opportunities to lower overall costs on an ongoing basis
Consulting, Advisory & Program / Project Management

In this service consultancy and advice is to be provided in building / managing a central Support center, managing ERP & educational software implementation and delivery to meet the IT / process cost rationalization requirements of various projects.

This service shall have the following deliverables-

  • Project / Program Management for IT ERP or infrastructure initiatives in educational entities
  • Process creation, deployment for central Support , center formation for Campus management & learning administration activities
  • Transition project planning and change management
  • Central team operational management
  • Cost rationalization analysis and operative plan management

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